Returns & Refund


We want you to be completely satisfied with your purchase at Norir Foods. If you are not fully satisfied with your order, this Returns & Refund Policy explains how you can return products and request a refund.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused, unopened, and in the same condition as when you received it.
  • The product must be returned within 14 days from the date of delivery.
  • You must have the original receipt or proof of purchase.
  • The product must not be a non-returnable item (e.g., perishable goods, gift cards, or special orders).

2. Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned:

  • Perishable goods, including food products that cannot be resold.
  • Gift cards or vouchers.
  • Custom or personalized items.
  • Any product that is not in its original packaging.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact us by email at returns@norirfoods.com or call our customer support team at +971 50 955 3479
  • Provide your order number, the product you wish to return, and a brief reason for the return.
  • Our customer service team will guide you through the return process and provide instructions for shipping the product back to us.

Note: Return shipping costs may be covered by the customer unless the return is due to an error on our part (e.g., wrong or damaged items).

4. Inspection and Refund Process

Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will issue a refund to your original payment method within 7-10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

5. Exchanges

We currently do not offer direct exchanges. If you would like to exchange a product, please return the item following our returns process and place a new order for the desired product.

6. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of receiving the order. We will arrange for a return and issue a full refund or send a replacement product based on your preference.

To qualify for a damaged or defective item return, please send us a photo of the item and the packaging. We will guide you through the process of returning the item and issuing your refund or replacement.

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please:

  • Check your bank or credit card statement for any updates.
  • Contact your payment provider for more information.
  • If the issue persists, please contact us, and we will assist in resolving the issue.

8. Exchanges for Faulty Items

If the returned item is found to be defective or faulty, we will either:

  • Offer a replacement item (if available), or
  • Issue a full refund, including any shipping costs.

9. Contact Us for Returns

If you have any questions or concerns about the return process, please do not hesitate to reach out to our customer support team: