Privacy Policy

At Norir Foods, we understand that privacy is of utmost importance to you. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you use our website, purchase our products, or engage with our services. By using our website and services, you agree to the terms set forth in this Privacy Policy. If you do not agree with any of the terms, please refrain from using our website and services.

1. Introduction

We value your trust and are committed to respecting and protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard it. It also explains your rights regarding your personal information.

By interacting with us, whether by browsing our website, purchasing products, subscribing to our services, or contacting us, you consent to the data practices described in this policy.

2. Information We Collect

We collect different types of information depending on how you interact with us, including the following:

Personal Information You Provide Directly:

We may collect personal details such as:

  • Identity Information: Name, gender, and other identifying details.
  • Contact Information: Address, phone number, email address.
  • Account Information: Username, password, security questions, account settings.
  • Payment and Billing Information: Credit card details, billing address, transaction records.
  • Communication Data: Emails, messages, or other correspondence with us.

Information We Collect Automatically:

When you use our website or services, we collect the following types of information automatically:

  • Device Information: IP address, browser type, operating system, device type, and version.
  • Usage Data: Pages visited, time spent on pages, links clicked, and other activities on the site.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to track your activity on our website, improve functionality, and provide personalized content.

3. How We Use Your Information

We use the collected information for a variety of purposes, including the following:

  • To Provide and Improve Services: We use your data to process your orders, respond to your inquiries, and improve the overall user experience.
  • Personalization: To provide tailored recommendations, content, and services based on your preferences and behavior.
  • Customer Support: To address any issues or concerns you may have, and to enhance our customer support experience.
  • Marketing: We may send you newsletters, promotions, or special offers. You can opt-out of marketing communications at any time by clicking the unsubscribe link.
  • Payment Processing: To process payments securely and prevent fraud.
  • Legal Compliance: To comply with legal obligations or resolve disputes.

4. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your data in the following situations:

  • Service Providers: We share information with third-party vendors who provide services such as payment processing, hosting, customer support, marketing, and shipping.
  • Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction.
  • Legal Requirements: We may disclose your information if required by law, or to protect our rights, safety, or property.

5. Data Security

We take the security of your personal information seriously. We use technical, administrative, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

As a user, you have several rights regarding your personal information:

  • Right to Access: You may request to access the personal data we hold about you.
  • Right to Rectification: If your information is inaccurate or incomplete, you have the right to request correction.
  • Right to Erasure: You may request that we delete your personal data, subject to legal obligations.
  • Right to Object: You have the right to object to certain types of data processing, such as marketing.
  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to Withdraw Consent: If we process your data based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us via the information provided in the Contact Us section.

7. Cookies and Tracking Technologies

Cookies are small files placed on your device to help us track usage patterns, provide personalized content, and enhance your browsing experience. By using our website, you agree to our use of cookies.

You can control and delete cookies through your browser settings, but note that disabling cookies may affect your experience on our site.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. International Data Transfers

If you are located outside of the UAE, please note that your personal information may be transferred and processed in the UAE or other countries with different data protection laws. By using our services, you consent to such transfers.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with the revised date. Your continued use of our services after such changes constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: info@norirfoods.com
  • Phone: +971 50 955 3479
  • Address: Al Tawhidi Building 1, Bank Street, Bur Dubai, United Arab Emirates